Shipping Policy
Last updated: September 14, 2026
Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world every day, and we strive to provide you with services of the highest level.
Processing and Shipping Time
The timeframe for order delivery is divided into two parts:
- Processing time: within 10–14 natural days. Packages are sent from our Chinese warehouse via international logistics.
- Shipping time: Standard international delivery takes 10–15 natural days.
Note: These are estimated shipping dates, not guaranteed delivery dates.
Tracking Information
Orders shipped from our Chinese warehouse: Generally, a tracking number will be created first. When the tracking number is issued, it means the order has entered the shipping arrangement queue. After the warehouse and production department receive the tracking number information, they will pack the order and arrange shipment. This takes some time. The logistics company will then pick up the packaged products and enter them into their system for weighing and verification, which also takes a few days. After verification is complete, the shipment will be arranged and tracking updates will begin.
It generally takes about 3–7 days from the creation of the tracking number to the completion of verification. After verification, international shipping takes 10–15 days. Please be patient and allow sufficient time.
Transportation to certain remote areas may take longer.
Multi-Warehouse Shipping
For orders shipped from our various warehouses: If the warehouse has stock, tracking information will generally be available within 1–3 days. If the warehouse is out of stock, accepted orders will first enter a pending status. Shipment will only be arranged after the goods arrive at the warehouse.
Free Shipping
We occasionally offer free standard shipping promotions. The current free shipping threshold (if any) is displayed in the announcement bar at the top of our website and will be automatically applied at checkout. For orders that do not qualify for free shipping, a flat shipping rate will be calculated at checkout based on your destination.
Changing Your Delivery Address
If your order has not yet shipped, please email support@woxcool.com as soon as possible with your order number and the corrected address. Once an order has been shipped, we cannot change the delivery address. Packages returned due to an incorrect or incomplete address provided at checkout will be reshipped at the customer's expense.
Contact Information
- Email: support@extreme.cool
- Address: Shenzhen Longgang, Shenzhen, Guangdong 518000, China
- Phone: +86 1866 5866 822
- Customer service hours: Mon–Fri 9:00–18:00 (GMT+8)