Find answers to common questions about our products and services
A:
1.Turn off Airplane Mode on the console.
2.For initial pairing, make sure you enter the console's pairing interface to start pairing.
3.Press and hold the "SYNC" button on the back of the controller for about 2 seconds until the indicator light flashes back and forth, then release.
A: The wake function must be activated first. Please scan the QR code on the back of the controller for instructions on how to activate the NS2 console wake function.
A: First, make sure the controller has been paired with the console at least once. Short‑press the HOME button for about 1 second and release — do not hold it down.
A: Try centering the joystick, then press down firmly with your thumb.
A: For any functional issues, try using a small pin to press the reset button on the back of the controller to restore factory settings and check if the problem is resolved.
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