Find answers to common questions about our products and services
A:
1.Turn off Airplane Mode on the console.
2.Make sure to enter the console's pairing screen to start pairing.
3.Press and hold the Y and HOME buttons on the back of the controller for about 3 seconds until the indicator flashes back and forth, then release.
A: You need to activate the wake function first. Scan the QR code on the back of the controller for instructions.
A: Try centering the joystick, then press down firmly with your thumb.
A: Calibrate the controller: power it off and place it on a flat surface. Press and hold HOME and Minus simultaneously until the LED rapidly cycles through colors, then press Plus and wait for the LED to turn off – calibration is complete.
A: For any functional issues, try using a small pin to press the reset button on the back of the controller to restore factory settings and see if the problem is resolved.
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