Find answers to common questions about our products and services
A:
1. Make sure Airplane Mode is turned off on the console.
2. For initial pairing, you must enter the console's pairing screen before starting the pairing process.
A:
1. To reconnect, briefly press the HOME button for about 1 second and then release it. Do not continue holding the button down.
2. The controller can only reconnect to the most recently paired device.
A: The wake-up feature must be enabled first. Scan the QR code on the back of the controller and follow the instructions to activate the Nintendo Switch 2 wake-up function.
A: Move the joystick back to the center position, then press down firmly on it with your thumb. This may help restore normal operation.
A: The controller may need to be recalibrated. Scan the QR code on the back of the controller and follow the instructions for controller calibration.
A: For most functional issues, try resetting the controller to its factory settings. Use a pin or similar pointed object to press the reset button on the back of the controller, then check whether the issue has been resolved.
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