MC5000 Frequently Asked Questions

Find answers to common questions about our products and services

A:
1. When pairing, press and hold the B + HOME buttons. Do not release the buttons until the indicator lights turn on.
2. Make sure the Bluetooth device name is "Xbox Wireless Controller". Any other device name is incorrect.
3. If the device name does not appear, try turning Bluetooth off and back on, then scan again several times.

A:
1. Make sure Airplane Mode is turned off on the console.
2. For initial pairing, you must enter the console's pairing screen before starting the pairing process.
3. When pairing by pressing and holding the HOME button, do not release the button until the indicator lights turn on.

A:
1. To reconnect, briefly press the HOME button for about 1 second and then release it. Do not continue holding the button down.
2. The controller can only reconnect to the most recently paired device.
3. Make sure Bluetooth is enabled on the device.

A:
1. Make sure the game you are playing supports controllers natively. If the game does not support controllers, the controller will not work.
2. Make sure the connected Bluetooth device name is "Xbox Wireless Controller". Any other device name will not work properly.
3. Many games do not support controller input in the main menu or lobby. The controller may only work after entering a match or gameplay session.
4. Some games require controller support to be enabled manually in the game settings.
5. Some games require the controller to be paired with the phone before the game is launched. If the controller is connected after the game has already started, it may not be detected.

A: The wake-up feature must be enabled first. Scan the QR code on the back of the controller and follow the instructions to activate the Nintendo Switch 2 wake-up function.

A: Move the joystick back to the center position, then press down firmly on it with your thumb. This may help restore normal operation.

A: The controller may need to be recalibrated. Scan the QR code on the back of the controller and follow the instructions for controller calibration.