A: Make sure the controller is powered off first. Then press and hold the HOME button until the indicator light turns on, and release the button only after the light appears. If you release the button too early, the controller will enter reconnection mode, which may prevent the Bluetooth name from appearing in the device list.

A: Please check the following:
1.Make sure Bluetooth is enabled on your phone.
2.When reconnecting, press the HOME button briefly. Do not press and hold it, as that will put the controller into initial pairing mode.
3.If the controller has been paired with multiple phones, it will automatically reconnect only to the most recently connected device.

A: Please check the following:
1.Some games require controller support to be manually enabled in the game’s settings.
2.Confirm that the game itself supports controller input. If a game does not support controllers, it cannot be controlled using the controller (for example, Knives Out does not support controller input).
3.Many games do not allow controller use in the main menu or lobby. The controller typically becomes active only after entering actual gameplay or a match. For example, in Call of Duty, the controller works only during battles.
4.Make sure the correct Bluetooth device is connected. The device name should be “Xbox Wireless Controller.”

A：Please calibrate the controller by following these steps:
Step 1: With the controller powered on, place it flat on a level surface.
Step 2: Press and hold “−” + “+” + “HOME” simultaneously for about 1 second. The joystick rings will light up white and start flashing.
Step 3: Using normal pressure, push both the left and right joysticks to their outer edges and rotate each joystick in a full circle three times.
Step 4: Using normal pressure, fully press the LT and RT buttons three times each.
Step 5: Press the “A” button once to complete the calibration.

A: For the initial pairing, make sure you first open the “Change Grip/Order” screen on the Nintendo Switch (or Switch 2). The controller can only be discovered and connected from this screen during the first-time setup.

A: Please make sure the wake-up function has been enabled first by following the instructions on the wake-up activation card. Once the feature is activated, the controller will be able to wake the console.