JC400 Frequently Asked Questions

Find answers to common questions about our products and services

A:
1. Make sure Airplane Mode is turned off on the console.
2. For initial pairing, you must enter the console's pairing screen before starting the pairing process.
3. When pairing by pressing and holding the HOME button, do not release the button until the indicator lights turn on.

A: To reconnect, briefly press the HOME button for about 1 second and then release it. Do not continue holding the button down.

A: The wake-up function must be activated first. Scan the QR code on the back of the controller and follow the instructions to enable the Nintendo Switch 2 wake-up feature.

A: Move the joystick back to the center position, then press down firmly on it with your thumb. This may help restore normal movement.

A: The controller may need to be recalibrated. Scan the QR code on the back of the controller and follow the instructions for controller calibration.

A: For most functional issues, try resetting the controller to its factory settings. Use a pin or similar pointed object to press the reset button on the back of the controller, then check whether the issue has been resolved.